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Support

We're here when you need us.

1Close is built and supported by a small team based in London. We respond to every message personally, usually within a few hours during UK business hours and always within one business day.

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Send us a message below, or email help@1close.ai directly. For urgent issues affecting an active deal, include “URGENT” in the subject line and we will prioritise.

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Common questions about the Zoom integration

Why isn't my Zoom call appearing in 1Close?

Zoom delivers transcripts a few minutes after the recording finishes processing. If a call has not appeared after 30 minutes, check that Zoom Cloud Recording was enabled for the meeting (we do not process local recordings). For full troubleshooting steps, see our Zoom integration guide.

Can I disconnect Zoom?

Yes, any time. Settings → Integrations → Zoom → Disconnect. We immediately stop pulling new recordings. See the Zoom integration guide for what happens to your existing data.

Does 1Close join my meetings or post anything to Zoom?

No. We only pull recordings and transcripts after the call ends. We never join meetings as a participant and never post to Zoom on your behalf.

Where is my data stored?

On EU-hosted infrastructure (Vercel and Supabase, both in their Dublin region). OAuth tokens are encrypted at rest. For full detail see our Privacy Policy.

More help